Walmart
Redesigning mission-critical pharmacy software used across thousands of retail locations
Walmart engaged a consulting partner to support a major initiative focused on reimagining the future of its pharmacy operations. During this work, DodgeUX’s founder was embedded as a senior UX and product design lead, working directly with Walmart teams on the Pharmacy of the Future program.
At the time, core pharmacy software relied on outdated systems that no longer reflected how pharmacists and technicians operated in modern, high-volume environments. The goal was not incremental improvement, but a rethinking of how pharmacy workflows functioned at national scale, with safety, clarity, and efficiency as primary drivers.
Product UX Strategy
Core Workflow Redesign
UX & UI Design (Custom Tablet Platform)
Design System & Component Definition
In-person Research & Usability Testing
Cross-functional Design Leadership
Scope
Role & Ownership
While embedded with Walmart’s internal teams, DodgeUX’s founder served as a senior UX and product design lead, partnering closely with design, product, and engineering stakeholders. The role focused on defining a unified vision for the pharmacy experience and translating complex operational requirements into clear, scalable workflows.
Responsibilities included user research, journey mapping, prototyping, and end-to-end UX/UI design, as well as defining new interaction patterns and components where existing systems fell short. The work required balancing regulatory constraints, operational realities, and usability at enterprise scale.
The Real Problem
Walmart’s existing pharmacy software was built on antiquated workflows that no longer aligned with real-world pharmacy operations. Key tasks such as dispensing medication, verifying patients, and handling controlled substances lacked clarity and structure, increasing cognitive load in an environment where accuracy is critical.
From a trust and safety perspective, the system struggled to clearly support the step-by-step processes pharmacists and technicians rely on daily. The outdated interface made it harder to move efficiently through complex tasks, creating friction in workflows that demand precision and confidence.
What Changed / Outcome
The redesigned experience enabled pharmacists and pharmacy technicians to move through critical workflows more efficiently and with greater confidence. Clearer step sequencing and modernized interaction patterns reduced cognitive load while reinforcing trust and safety throughout the dispensing process.
Previously fragmented workflows were unified into a single, coherent system supporting prescription intake, patient profiles, immunization records, counseling, returns, point-of-sale interactions, and RX checkout. Designed for custom tablet hardware, the application aligned with Walmart’s evolving design standards while introducing new components where necessary to support the complexity of pharmacy-specific requirements.
Overall, the work replaced outdated, disconnected tools with a modern, scalable platform that better supports accuracy, operational efficiency, and real-world pharmacy operations at national scale.
